Virtual Call Center;
Outbound Calls, Inbound Calls, Proactive and Reactive Calls
Our highly
trained call center
operators, all of which are sales professionals, will establish contact
with each of your prospects or customers (often within a few hours of
their initial
visit or contact) to uncover their true opinion of their visit to your
place of business.
This valuable
information is relayed lightning-quick back to your management team so
they can take the appropriate
actions to get a sale back on track or to secure an
existing account or
customer.
Not only can our
staff perform
outgoing follow-up calls and schedule return appointments, we can
implement various marketing campaigns
centered around your existing database or targeted ZIP codes via
email, traditional mail, or phone; all custom tailored to your
needs.
Some
of the benefits of using our BDC services include;
Improved performance of your sales staff
(They know each of their prospects or existing customers will be contacted and surveyed; this fact alone will dramatically increase the service they render via heightened accountability.)
Improved communication with your prospects
(People tend to talk more freely to our "third party" operators than "salespeople"; we uncover problems, discover hidden objections, and swiftly relay this information back to you.)
Very cost effective
(Typically 75% less overall operating cost than traditional in-house services; no employees)
Sales Training based on the Malone Suggested Retail Process
Improved performance of your sales staff
(They know each of their prospects or existing customers will be contacted and surveyed; this fact alone will dramatically increase the service they render via heightened accountability.)
Improved communication with your prospects
(People tend to talk more freely to our "third party" operators than "salespeople"; we uncover problems, discover hidden objections, and swiftly relay this information back to you.)
Very cost effective
(Typically 75% less overall operating cost than traditional in-house services; no employees)
Sales Training based on the Malone Suggested Retail Process
MSRP Sales
Training can be
implemented in several ways to effectively train your sales staff
ensuring that your entire team is educated, confident, and ready to
perform each and every day. We deliver various seminars
and training classes all of which are geared to motivate, train, and
inspire your staff.
Our services are in use in a wide variety of industries; typically any business where a purchase may be drawn out beyond one visit or where a purchase involves some type of financing; i.e. automobiles, recreational vehicles, furniture, money lending, club membership, medical and dental offices, home improvement, etc.
Our services are in use in a wide variety of industries; typically any business where a purchase may be drawn out beyond one visit or where a purchase involves some type of financing; i.e. automobiles, recreational vehicles, furniture, money lending, club membership, medical and dental offices, home improvement, etc.